Complete Property Guardian
The ultimate second-home care solution. Weekly oversight, full vendor management, rapid emergency response, and complete peace of mind while you're away.
Over $17,375 in Annual Value for Just $8,340/Year
Save 10+ hours every month coordinating vendors. Prevent thousands in damage. Enjoy your property without lifting a finger.
Everything in Essential, Plus:
Bi-Weekly Winter, Monthly Rest of Year
Strategic visit frequency with intensified oversight during high-risk winter months for maximum property protection when it matters most.
- ✓ 15-16 visits per year (vs. 12 with Essential)
- ✓ Bi-weekly checks during high-risk Dec-Feb period
- ✓ Monthly visits rest of year for consistent oversight
- ✓ Regular presence deters break-ins year-round
Full Vendor Coordination
We manage ALL contractor relationships so you never have to make a single phone call.
- ✓ Schedule repairs, maintenance, and inspections
- ✓ Oversee work quality and completion
- ✓ Coordinate snow removal, lawn care, pest control
- ✓ Trusted local vendor network (HVAC, plumbing, electrical)
4-Hour Guaranteed On-Site Response
Rapid physical presence at your property for true emergencies like leaks, security breaches, or storm damage. Includes emergency response line (all tiers).
- ✓ Rapid physical presence, guaranteed
- ✓ Immediate damage mitigation (water shut-off, tarps, etc.)
- ✓ Photo documentation for insurance claims
- ✓ Emergency contractor dispatch with your approval
Winterization Service
Complete seasonal preparation to protect against Idaho's harsh winters (normally $400, included FREE).
- ✓ Exterior: Drain irrigation, winterize outdoor faucets
- ✓ Interior: Set thermostats, check insulation, run faucets
- ✓ Dock/boat lift winterization coordination
- ✓ Spring de-winterization and opening service
Unlimited Pre-Arrival Prep
Property guest-ready whenever you visit with no advance notice required (normally $175 per visit).
- ✓ Adjust thermostats to comfortable temperature
- ✓ Turn on water heater (if seasonally off)
- ✓ Check all systems operational before arrival
- ✓ Coordinate deep cleaning (optional, vendor arranged)
Detailed Monthly Reports
Comprehensive documentation with photos, maintenance logs, and recommendations.
- ✓ Weekly inspection summaries
- ✓ Monthly consolidated report with photos
- ✓ Vendor activity log (repairs, maintenance completed)
- ✓ Seasonal maintenance reminders and recommendations
Property Guardian Promise
If we miss a preventable issue during our scheduled inspection that results in repair costs exceeding $500, we'll cover the first $500 of the repair—no questions asked.
Problems the Complete Tier Solves
When you live hundreds or thousands of miles away, maintaining a property becomes overwhelming. We eliminate every hassle:
Coordinating Contractors from Afar
The Problem: Calling plumbers, HVAC techs, lawn services from out of state is time-consuming and frustrating.
We Handle It: Complete vendor management—we schedule, oversee, and ensure quality work.
Slow Emergency Response
The Problem: By the time you hear about a leak or break-in and coordinate help, damage multiplies.
We Handle It: Guaranteed rapid response with immediate damage mitigation.
Finding Reliable Local Vendors
The Problem: You don't know who to trust for repairs, and bad contractors can cost you thousands.
We Handle It: Vetted network of reliable, trusted professionals.
Winter Damage from Neglect
The Problem: Coeur d'Alene winters destroy unprepared properties—$15K+ in freeze damage is common.
We Handle It: Professional winterization service plus bi-weekly winter checks included.
Property Not Ready When You Arrive
The Problem: Freezing temps, musty smell, or minor issues ruin your first day at your getaway.
We Handle It: Unlimited pre-arrival prep ensures your property is comfortable and welcoming.
Missing Critical Maintenance
The Problem: HVAC filters, gutter cleaning, pest control—it's easy to forget when you're not there.
We Handle It: Proactive maintenance tracking and seasonal recommendations.
How the Complete Tier Works
From day one, we handle everything. You stay informed but never burdened.
White-Glove Onboarding (Week 1)
We conduct a comprehensive baseline assessment of your property, documenting every detail. You'll receive a complete digital property profile including access information, utility details, and vendor contacts.
Deliverable: Complete property profile, comprehensive baseline inspection report with detailed photos, recommended maintenance schedule, and your dedicated Property Guardian's direct contact info.
Strategic Visit Frequency
We adjust visit frequency based on risk levels throughout the year. During high-risk winter months, we increase to bi-weekly inspections. Each visit takes 60-90 minutes and includes comprehensive photo documentation.
Standard Seasons (Mar-Nov):
- • Monthly inspections (9 visits)
- • 50-point comprehensive checklist
- • Photo documentation every visit
- • Issues reported promptly
High-Risk Winter (Dec-Feb):
- • Bi-weekly inspections (6 visits)
- • Extra focus on freeze prevention
- • Snow load monitoring
- • HVAC operation verification
Complete Vendor Management
When maintenance or repairs are needed, we handle everything. You approve the work, we coordinate scheduling, oversee completion, and verify quality.
Our Process:
- 1. We identify the issue during inspection or you report it
- 2. We get 2-3 quotes from trusted vendors (if needed)
- 3. You approve the vendor and budget via email/text
- 4. We schedule, oversee, and inspect completed work
- 5. Vendor bills you directly (or we coordinate payment)
Seasonal Services
We proactively manage seasonal transitions to protect your property year-round.
Fall (Oct-Nov):
- • Professional winterization service
- • Irrigation system drainage
- • Outdoor faucet winterization
- • Gutter cleaning coordination
Spring (Mar-Apr):
- • De-winterization and opening
- • Irrigation system startup
- • Exterior inspection after winter
- • Landscaping season prep
Emergency Response Protocol
When emergencies happen, every minute counts. Our 4-hour guarantee means we're on-site fast to minimize damage.
Emergency Response Steps:
- 0-15 min: You call our emergency line, we answer immediately and assess situation
- 0-60 min: We're en route to your property
- Within 4 hours: We're on-site, taking photos, mitigating damage
- 4+ hours: Emergency contractor dispatched (if needed) with your approval
- Same day: Full situation report with photos and next steps delivered to you
Pre-Arrival Preparation
Planning a visit? Just let us know 24-48 hours ahead (or call last-minute—we're flexible). We'll ensure your property is comfortable and ready.
Standard Prep Includes: Adjust thermostats, turn on water heater, check all systems operational, verify no issues need immediate attention. Optional Add-Ons: Deep cleaning coordination, grocery delivery setup, guest room preparation.
Why Complete Is Our Most Popular Tier
Essential gives you peace of mind. Luxury gives you white-glove concierge service. Complete gives you the perfect balance—comprehensive care without unnecessary extras.
Saved Every Month
Stop coordinating contractors from afar. We handle all vendor management, saving you 10+ hours of phone calls, scheduling, and follow-up each month.
Average Damage Prevented
Our winterization service and bi-weekly winter checks prevent the most common cause of catastrophic property damage in Coeur d'Alene: frozen pipes.
Emergency Response Guarantee
When disaster strikes, we're there fast. Our rapid response guarantee means damage is contained before it spreads, saving thousands in potential repairs.
Real Value Breakdown
If You Paid Separately:
- • 15-16 property visits @ $125 each = $1,875-2,000/year
- • Vendor coordination (10 hrs/mo @ $100/hr) = $12,000/year
- • Winterization service = $400
- • 4 pre-arrival preps @ $175 = $700
- • Emergency on-call service = $2,400/year
Total Value: $17,375-17,500+/year
Your Investment:
$8,340
per year ($695/month)
You save $9,000-9,200 in annual value while getting professional, dedicated service from a trusted local team.
Frequently Asked Questions
What's included in "full vendor coordination"?
We handle everything: finding qualified contractors, getting multiple quotes, scheduling work, being on-site during service, inspecting completed work, and ensuring you're satisfied. You approve the budget and vendor, then we handle the rest. Vendors bill you directly (or we can coordinate payment on your behalf).
How does the 4-hour emergency response work?
Call our emergency line anytime, day or night. We answer immediately, assess the urgency, and if it's a true emergency (leak, break-in, storm damage, HVAC failure in winter), we guarantee rapid physical presence at your property. We'll take immediate action to mitigate damage, document everything with photos, and coordinate emergency repairs with your approval.
Do I pay contractors separately?
Yes, vendor charges are separate from our monthly fee. You pay contractors directly for their services. We coordinate, oversee, and ensure quality, but the actual repair/maintenance costs are your responsibility. This keeps our pricing transparent and predictable—you only pay for work your property actually needs.
When does winterization happen?
We typically winterize in October (before first freeze) and de-winterize in March/April (before you visit or when weather warms). The exact timing depends on your property's specifics and the year's weather patterns. We'll coordinate with you on timing and any special requests (keeping certain areas heated, etc.).
Can I switch between tiers?
Absolutely! You can upgrade from Essential to Complete anytime (takes effect immediately). Downgrading requires 30 days notice. We want you in the tier that best fits your needs.
What if I need more frequent visits?
Our Luxury tier ($1,295/month) includes bi-weekly visits year-round (26/year) PLUS unlimited on-demand visits at no extra charge. For Complete tier, extra visits are available à la carte at $125 each.
Do you have vendors you work with regularly?
We assume you'll use your own preferred vendors and contractors. If you need suggestions or don't have established relationships, we can recommend reliable professionals we've vetted: plumbers, HVAC techs, electricians, snow removal, lawn care, pest control, and more. We coordinate with your vendors or ours—your choice.
How much notice do you need for pre-arrival prep?
24-48 hours is ideal, but we're flexible. Some clients give us a week's notice, others call same-day—we'll do our best to accommodate. The prep itself takes 1-2 hours (adjusting thermostats, checking systems, etc.), so even short notice usually works fine.
4-Hour Emergency Response Guarantee
The Complete tier includes our fastest emergency response—guaranteed rapid on-site response for true property emergencies.
What Qualifies as an Emergency:
- • Water leaks or plumbing failures
- • Security breaches (break-in, vandalism)
- • Storm damage (roof, windows, trees)
- • HVAC failure during winter
- • Fire or smoke damage
- • Flooding or water intrusion
Emergency Line: (208) 261-1446
Emergency response line with rapid callback
Service Area
We serve premium properties throughout the greater Coeur d'Alene area with our most comprehensive tier.
Coverage Areas:
- Coeur d'Alene
- Hayden Lake
- Rockford Bay
- Post Falls
- Fernan Lake
- Harrison
30-Minute Response Radius
We serve properties near downtown Coeur d'Alene, ensuring rapid emergency response and consistent service quality for all Complete tier clients.
Property Requirements:
- • Second homes or vacation properties (not primary residences)
- • Single-family homes and estates only
- • Valued at $800K+ (reflects our premium service focus)
- • Out-of-state owners preferred (our specialty)
Join the Elite Property Owners Who Choose Complete
Get everything you need—strategic visit frequency (15-16/year), full vendor management, 4-hour emergency response, and seasonal services—for less than $700/month.
No long-term contracts · Cancel anytime · $695/month
Over $17,375 in annual value for just $8,340/year