Luxury Property Guardian
White-glove concierge service for discerning property owners who expect nothing but the finest care. Your dedicated property manager with VIP treatment and unlimited attention.
Premium Care for Premium Properties
For properties that demand the highest level of attention, service, and expertise. Your personal property concierge, on call whenever you need us.
Everything in Complete, Plus VIP Enhancements:
The Luxury tier isn't just more service—it's a fundamentally different level of attention, access, and personalization.
2-Hour VIP Guaranteed On-Site Response
Rapid physical presence at your property. Upgraded from Complete's 4-hour guarantee. When minutes matter, you get priority response. Includes emergency response line (all tiers).
- ★ Rapid on-site response, guaranteed
- ★ Priority dispatch over all other clients
- ★ Direct cell access to your dedicated concierge
- ★ Fastest possible damage mitigation
Dedicated Property Concierge
Your personal property manager with direct cell access. One person who knows your property intimately.
- ★ Direct cell number for your concierge (not a call center)
- ★ Same person every visit—knows your preferences
- ★ Proactive recommendations and seasonal planning
- ★ Priority scheduling for any requests
Monthly Video Property Tours
See your property remotely with cinematic quality. More than photos—a complete virtual walkthrough.
- ★ Professional video tour every month
- ★ Narrated walkthrough covering key areas
- ★ Focus on any areas you're concerned about
- ★ Seasonal condition updates (lake levels, landscaping, snow)
Unlimited On-Demand Visits
Weekly scheduled visits PLUS unlimited on-demand anytime you need us. No extra charges for additional checks.
- ★ Bi-weekly scheduled property inspections year-round (26/year)
- ★ Unlimited additional visits included (no $125 per-visit fee)
- ★ Post-storm checks, pre-guest visits, any reason you need
- ★ Prompt response for non-emergency requests
Complete Concierge Services
Beyond property management—lifestyle coordination. We handle anything property-related you need.
- ★ Guest coordination and key management for renters/family
- ★ Pre-arrival stocking (coordinate grocery delivery, flowers, etc.)
- ★ Special event coordination at your property
- ★ Vehicle checks, boat winterization oversight, anything needed
Priority Vendor Access
VIP treatment from our vendor network. Your projects get priority scheduling and attention.
- ★ Priority scheduling with all preferred vendors
- ★ Direct relationships with premium contractors
- ★ Expedited service during busy seasons
- ★ Preferential pricing from long-term partners
Property Guardian Promise
If we miss a preventable issue during our scheduled inspection that results in repair costs exceeding $500, we'll cover the first $500 of the repair—no questions asked.
Who the Luxury Tier Is For
Not everyone needs this level of service. The Luxury tier is designed for specific property owners who value personalized attention, rapid response, and white-glove care.
You're a Great Fit If:
- ✓ You own a premium estate ($1M+) that requires exceptional care and oversight
- ✓ You live 5+ hours away or out-of-state and visit occasionally
- ✓ You value personal relationships and consistent, dedicated service
- ✓ You want to see your property remotely without traveling (monthly video tours)
- ✓ You host guests or family at your property and need coordination help
- ✓ You expect VIP treatment and rapid response (2-hour emergency guarantee)
- ✓ You want unlimited visits without worrying about extra charges
Not the Right Fit If:
- × Weekly visits (Complete tier) are sufficient for your needs
- × You visit your property frequently (monthly or more) and can handle oversight yourself
- × You're primarily budget-focused rather than service-focused
- × You rarely need extra visits or special requests beyond standard service
- × Your property is a condo or townhome (we serve single-family homes $800K+ only)
Consider the Complete tier instead: At $695/month, it includes 15-16 visits per year (bi-weekly in winter, monthly rest of year), full vendor coordination, and 4-hour emergency response—perfect for most second-home owners.
The Luxury Experience: How It Works
Personal Consultation & Property Assessment
Your journey begins with an in-depth consultation (phone or in-person) where we learn about your property, your lifestyle, and your specific needs. We conduct a comprehensive property walkthrough, documenting every detail and creating your personalized service plan.
White-glove onboarding: 2-3 hour comprehensive assessment, 150+ baseline photos, digital property profile creation, and introduction to your dedicated concierge.
Meet Your Dedicated Concierge
You'll work with the same Property Guardian every time—someone who knows your property, understands your preferences, and becomes a trusted extension of your household. Direct cell access means you always reach them personally, not a call center.
Your Concierge Provides:
- • Direct cell phone number
- • Same-person consistency every visit
- • Proactive seasonal recommendations
- • Priority response to all requests
They Know Your Property:
- • Every system, quirk, and preference
- • Your preferred vendors and contractors
- • Seasonal patterns and concerns
- • Your schedule and visit frequency
Bi-Weekly Scheduled Visits + On-Demand Access
Regular bi-weekly inspections (every 2 weeks, 26/year) provide consistent oversight, while unlimited on-demand visits mean we're there whenever you need us—no extra charges, no hassle.
Scheduled Bi-Weekly:
Comprehensive 50-point inspection, photo documentation, systems checks, security verification, seasonal monitoring. Consistent bi-weekly schedule you can rely on.
On-Demand (Unlimited):
Post-storm checks, pre-guest preparation, contractor oversight, package receipt, vehicle checks, or any other reason. Just call—we handle it promptly.
Monthly Video Property Tours
See your property remotely with professional video tours. Your concierge narrates a complete walkthrough, showing you current conditions, any areas of concern, and seasonal updates (landscaping, lake levels, snow conditions, etc.).
Tour Format: 5-10 minute video delivered via secure link. Exterior views, interior walkthrough, focus on any concerns or specific areas you've requested. Professional quality with narration explaining what you're seeing.
VIP Emergency Response (2-Hour Guarantee)
When emergencies happen, you get priority response over all other clients. Your dedicated concierge responds rapidly, ready to mitigate damage and coordinate immediate repairs.
VIP Emergency Protocol:
- 0-5 min: Call your concierge directly (cell phone), situation assessed immediately
- 5-15 min: En route to property, emergency contractors alerted if needed
- Within 2 hours: On-site, documenting issue, taking immediate action
- 2+ hours: Damage contained, emergency repairs underway
- Same day: Complete situation report with photos, repair plan, and next steps
Complete Concierge Coordination
Beyond property management—we handle lifestyle coordination for your property. Guest arrivals, special events, pre-arrival stocking, vehicle maintenance, boat winterization, anything property-related you need.
Guest Services
Key handoff, pre-arrival checks, property tours, post-departure inspections
Event Coordination
Special events, family gatherings, vendor coordination, setup/cleanup oversight
Special Requests
Grocery delivery, flowers, temperature adjustments, anything needed
Why Luxury Tier Clients Choose Us
Personal Relationship
You work with one dedicated concierge who knows your property intimately—not a rotating team of strangers. This consistency means better service, proactive problem-solving, and true peace of mind.
True Concierge Service
Beyond inspections—we coordinate everything property-related. Guests, events, special requests, vendor management, seasonal planning. One call handles everything.
Fastest Response
Our 2-hour VIP emergency guarantee is the fastest in the industry. When every minute counts, you get priority dispatch and immediate action to protect your property.
See Your Property Remotely
Monthly video tours let you virtually visit your property from anywhere. Perfect for monitoring seasonal conditions, landscaping, or just seeing your home when you miss it.
Unlimited Visits
Never worry about extra charges. Post-storm checks, pre-guest visits, package pickups, contractor oversight—all included. If you need us there, we're there.
White-Glove Standards
Every detail handled with exceptional care and professionalism. We treat your property like it's our own family's estate—because our reputation depends on your satisfaction.
Typical Luxury Tier Client Profile
Average Property Value
Visits Per Year
Total Clients Across All Tiers
Our Luxury clients typically own $1M+ luxury second homes and estates, live out-of-state (WA, CA, TX), visit 8-12 times per year, and value personalized service over price. They want someone they trust completely managing their most valuable asset.
Frequently Asked Questions
How is this different from the Complete tier?
Complete ($695/month) gives you 15-16 visits per year (bi-weekly in winter, monthly rest of year) and full vendor coordination. Luxury ($1,295/month) adds: bi-weekly year-round visits (26/year), 2-hour emergency response (vs 4-hour), dedicated concierge with direct cell access, monthly video tours, unlimited on-demand visits, and complete concierge coordination beyond just property management. It's a fundamentally more personalized, attentive level of service.
What does "unlimited on-demand visits" really mean?
Call your concierge anytime you need an extra visit—post-storm check, pre-guest arrival, package pickup, contractor oversight, vehicle inspection, anything. With other tiers, extra visits cost $125 each. With Luxury, they're included unlimited.
How does the monthly video tour work?
Your concierge creates a professional 5-10 minute video walkthrough of your property each month. They narrate as they walk through exterior and interior, showing current conditions, any concerns, and seasonal updates. You receive a secure link to view anytime. You can request focus on specific areas or ask questions for the next video.
Can I really call my concierge directly on their cell?
Yes! You get your dedicated concierge's direct cell phone number. They answer your calls personally—no call center, no "press 1 for emergencies." This direct relationship is a core part of the Luxury tier's value. They know you, your property, and your preferences intimately.
What if I need even more service than Luxury provides?
The Luxury tier is our highest offering. The concierge services included focus on property management, pre-arrival preparation (grocery stocking, welcome touches), guest coordination (check-in assistance, key management), and vendor coordination for specialized needs (boat detailing, holiday decorating coordination, pool/spa management). We do not offer full concierge services like special event planning, daily housekeeping, or personal shopping beyond basic pre-arrival prep. If you have truly unique property management needs beyond our scope, please contact us to discuss.
How do you handle guest coordination?
We coordinate everything: pre-arrival property prep (temperature, check systems), key handoff to guests, property tour if requested, emergency contact for guests during their stay, post-departure inspection, and reporting any issues. Your guests get VIP treatment, and you get peace of mind knowing your property is in good hands.
Is the 2-hour VIP response really guaranteed?
Yes, for true property emergencies (leaks, break-ins, HVAC failure in winter, storm damage, etc.). We guarantee rapid physical presence at your property. You're our priority client—we drop everything to respond. This level of commitment is why we limit Luxury tier to a small number of clients.
How many Luxury tier clients do you accept?
We maintain a limited total client base across all tiers. We plan to limit Luxury tier to just a select few clients because of the intensive, personalized service required. This ensures every Luxury client gets the exceptional attention they deserve.
VIP Emergency Response: 2-Hour Guarantee
The fastest emergency response available. When you call, we're there quickly, ready to protect your property.
Why 2-Hour Matters:
- • Water leaks cause exponential damage—every minute counts
- • Security breaches need immediate response to secure property
- • HVAC failure in winter leads to freeze damage within hours
- • Storm damage spreads if not immediately contained
Exclusive Service Area
We serve $800K+ luxury estates and second homes throughout the greater Coeur d'Alene region, including waterfront properties.
Primary Coverage Areas:
- Coeur d'Alene (including waterfront)
- Hayden Lake estates
- Rockford Bay
- Post Falls luxury homes
- Fernan Lake area
- Harrison (including waterfront)
Luxury Tier Requirements:
- • Premium properties (typically $1M+)
- • Within 1-hour response radius
- • Second homes or vacation properties
- • Out-of-state owners (our specialty)
- • Properties requiring dedicated oversight
Not sure if your property qualifies? Contact us for a confidential consultation. We'll assess your property's needs and recommend the best service tier.
Experience White-Glove Property Management
Join the select group of property owners who demand—and receive—the highest level of care, attention, and service for their Coeur d'Alene estates.
No long-term contracts · Limited availability · $1,295/month
Your dedicated concierge · 2-hour VIP response · Unlimited visits · Monthly video tours